About Us

Fleurs d'Ave

About the Company

Established in 2018, Fleurs d’Ave Floral Boutique is a bespoke floral boutique that brings a hand-crafted, personal touch back to floristry. Our philosophy is to consistently provide the highest degree of quality, creativity, and attention to each and every client.  Our in-house floral designers frequently travel to local farms to create fresh, unique arrangements you actually want.

Perfection in Every Petal

Whether you’re sending for birthdays, congratulations, or just because, we’ve thought through every detail to make sure you and your recipient are satisfied.  From our arranging, to our photo confirmation emails to our easy checkout process, we are changing how you gift for good.

Our Team

Fleurs d’Ave continues to nurture talented floral designers and client service specialists. The Fleurs d’Ave team has flourished, emulating and developing their signature style with a modern appeal. Through mentorship, artistry, collaboration, and a focus on both the creative and professional aspects of floral design, Fleurs d’Ave is becoming a leader in floral design in Baltimore City and surrounding counties. 


Fleurs d’Ave Way

Excellence

Fleurs d’Ave is committed to sourcing the most unique flowers of unparalleled quality from around the world. We are committed to excellence which is evidenced in the long-lasting nature of our arrangements and the vibrancy of colors.

Aesthetics and Design

Fleurs d’Ave is reinventing arrangements by infusing them with an modern artistic vision and continues to surprise with an innovative approach to floral design.

Service

Fleurs d’Ave maintains the highest principles of customer service at the individual and corporate level and offers an array of exclusive member services. 

Giving Back

Fleurs d’Ave is committed to practicing sustainable environmental practices and regularly donates to charitable causes in Baltimore City that support the youth and arts.

Sustainability

Fleurs d‘Ave is committed to practicing sustainable environmental practices.  We seek to minimize our environmental impact by improving operational efficiencies, reducing waste through recycling, and protecting the environment with sustainable sourcing of flowers and greens. 


Fleurs d'Ave Floral Boutique:  Our commitment to excellence can be seen in our unsurpassed service and high end and creative floral designs.  We strive to consistently exceed customer's expectations. From flower order to flower delivery, you can rest assured that a floral arrangement from Fleurs d'Ave Floral Boutique will always reflect your expectations and feelings.

  • Florist Baltimore MD - Fleurs d'Ave Floral Boutique
  • Fleurs d'Ave guarantees your 100% satisfaction.
  • Turn your expressions of love, happiness, appreciation, sympathy and more into lasting floral impressions.
  • Order online or call 410-523-0864 to speak with a Floral Consultant 24/7.
  • We offer same day delivery to all local orders placed before 2:00 p.m.
  • We are located in Baltimore, MD and we deliver flowers daily throughout Baltimore, MD
  • We import flowers from around the world, and buy specialty products from local growers.
  • We carry traditional items, many varieties of roses, plants and dish gardens, gourmet and fruit gift baskets, and exotic and tropical flowers rarely seen in florists around Baltimore City flower shops!

Hours of Operation

  • Monday : 09:00 AM - 05:00 PM
  • Tuesday : 09:00 AM - 05:00 PM
  • Wednesday : 09:00 AM - 05:00 PM
  • Thursday : 09:00 AM - 05:00 PM
  • Friday : 09:00 AM - 05:00 PM
  • Saturday : 09:00 AM - 12:00 PM
  • Sunday : CLOSED

Holiday Hours

We are open on Mother's Day (always a Sunday) and maintain extended hours during Valentine's Day Week, and Mother's Day Week. We are closed during the following six national holidays: New Year's Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, and Christmas and Valentine’s Day periods During the busy floral weeks of Christmas and Valentine's Day we advise customers to place orders early to receive the best possible selection and service. We do our best to accommodate same day delivery requests during these busy times, however, we cannot guarantee every last minute order due to sheer volumes. We strongly recommend that customers place orders two days prior to each major holiday.

Contact Information

Contact Information We accept orders 24/7. You can place your order through our website or call us on 410-523-0864 or email us at info@fleursdave.com Our store can be found at 1200 W North Ave, Baltimore, MD 21217.

Our store location is:

1200 W North Ave,
Baltimore, MD 21217

Delivery Policy

Our standard delivery fees apply to orders for addresses anywhere in the U.S. or Canada. Please note that there may be additional charges for special time requests or rush deliveries. Also, for specific time requests, we will do our best to accommodate, but cannot guarantee exact times. Orders for delivery anywhere in the U.S. or Canada must be received before 2PM in the recipient's time zone to ensure same day deliveries. Orders received after 2PM will be delivered the following day.  International orders (except to Canada) must be placed by telephone and generally require 48 hours for delivery. Please note that we cannot accept international orders online (except to Canada). Refund/Cancellation Policy To provide you with the best possible service, you can cancel your order at any time prior to delivery. However, if your order is en route or delivered, we will be unable to cancel the order. You can call us at 410-523-0864 anytime to cancel an order. We will try our best to accommodate your request as long as your request meets our cancellation policy.

Refund / Cancellation Policy

To provide you with the best possible service, you can cancel your order at anytime prior to delivery. However, if your order is en route or delivered, we will be unable to cancel the order.

You can call us at 410-523-0864 anytime to cancel an order. We will try our best to accommodate your request as long as your request meets our cancellation policy.

Returns

To provide you with the best possible service, you can return your order for replacement or refund. Flowers & Perishable Products

Flowers & Perishable Products

If you are not fully satisfied with your gift, we will replace that product to your satisfaction. To receive the replacement product, please call us at 410-523-0864.

Specialty Gifts

Specialty gift items that are non-perishable may be returned for any reason, for a full refund (within 7 days of receipt of the item) provided the items are returned unopened with the original packing materials and documentation.

Please note that we can refund shipping fees only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the specialty gift item, but the original and return shipping fee will not be refunded. To return an item, please call us at 410-523-0864.

We will notify you via email of your refund once we have received and processed the returned gift item. You can expect a refund, in the same form of payment originally used for the purchase, within seven to fourteen days of our receiving your return.

Local Delivery Areas

Our Cities

Burleigh-Leighton, Central Forest Park, Cheswolde, Dolfield, Dorchester, East Arlington, Fallstaff, Gwynn Oak

Payment Options

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country.  Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value.  Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays.  In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type but may substitute with another color.

Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our user's demographics and interests so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer so that you don't have to reenter the information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secure.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications.

We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control..

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.